It is the sender's responsibility to ensure that the correct delivery details for the order have been provided.
If no one is home or there is no answer when we knock, we will leave the delivery in a private shaded area. If there is no safe place for us to leave the delivery, the sender or recipient will be contacted in order to organise a delivery at a more suitable time at the cost of the sender of a new delivery fee.
This will also be applicable for all other attempts of delivery that have resulted in the event of the recipient not being available such as if the person is no longer available at that address (eg/ discharged from hospital), they are located in a secure apartment/ building and are not home or another person accepts the delivery in the recipients care (eg/ co-worker or receptionist).
1969 Floristry does not refund.
If you think your item is faulty or you are unhappy with the service received, you must contact us via the contact section of our website within 3 hours of receiving your item. We will endeavor to review the case and provide a credit if applicable.
Orders must be made with at least 24 hours’ notice to 1969 Floristry.
1969 Floristry will not accept requests to deliver within certain time periods. Once orders have been organised for the day our delivery route is structured so we can work out the most efficient delivery route for our drivers.
If you need a specific time of delivery for an urgent reason, please contact us on 0422 092 043.